Reference

Legal terms that protect your account and your money

When you open an account with nusaqq, you're entering a relationship governed by clear terms about deposits, withdrawals, account security and how we handle your data.

Account security & verificationDANA, OVO, GoPay and QRIS payment termsData protection & your privacy rightsHow to contact us & request account changes

Explore the Lobby Read FAQ

Our legal posture — jurisdiction and account scope

nusaqq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

nusaqq operates where local law permits. When you open an account, you confirm you meet the minimum age requirement under applicable local law, typically 18 years old where the service is available. Your account is personal and non-transferable; you're responsible for keeping your login credentials secure.

1
Access to the lobby, game features and payout methods depends on local law and your location. We retain account data, deposit and withdrawal records, and game history according to local financial and consumer protection rules. Disputes about payouts, account access or terms are resolved through our
2
support team first; where local law permits, binding arbitration may apply. We do not sell your personal data to third parties. Deposits via DANA, OVO, GoPay and QRIS are governed by our payment partner terms as well as our own.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH LEGAL MATTERS

How to reach us about account terms, data or access

In-app support chat Open your account settings, tap Help, and message our team directly. We respond during Jakarta business hours (09:00–22:00 WIB) with answers about your account rights, withdrawal verification and data requests.

Data access & account requests Email us to request a copy of your account data, withdrawal history or to make changes to your contact details. We'll verify your identity and respond within 14 calendar days of receipt.

Account security concerns If you suspect unauthorized access, contact support immediately via the in-app chat or phone line. We'll lock your account and walk through verification to restore your access securely.

SECURITY & DATA HANDLING

How we protect your account, payments and personal data

Account verification

When you open an account, we verify your identity against local records to prevent fraud. Withdrawals above certain thresholds require additional verification. This step protects your money and keeps your account from being accessed by others.

Data encryption

Your login credentials, payment details and account balance are encrypted in transit and at rest. We use industry-standard TLS 1.2+ for all connections. Payment partner data (DANA, OVO, GoPay, QRIS) is handled under their own security standards.

Cookies & tracking

We use cookies to keep you logged in, remember your game preferences and prevent fraud. You can adjust cookie settings in your browser. Third-party analytics cookies help us spot security issues but do not track your personal identity across other sites.

Data retention

We keep your account history, deposits, withdrawals and game records for 7 years to comply with local tax and financial rules. After your account is closed, we retain minimal data only if required by law or to resolve disputes.

Who handles your data

Your data stays with nusaqq and our payment partners (DANA, OVO, GoPay, QRIS issuers). We do not sell or rent your information. Third parties like analytics providers see only anonymized, aggregated counts — never your name, balance or transaction details.

Request changes or deletion

Contact our support team to update your email, phone, withdrawal address or payment method. To request account deletion, email us with your account ID; we'll process it within 30 days, though some records remain for legal compliance.

Your questions about account terms, data and rights

Email our support team with your account ID and reason. We'll process the closure within 7 days. Outstanding balance will be paid to your registered withdrawal method (DANA, OVO, GoPay, QRIS or bank transfer). Records stay with us for 7 years to meet legal obligations, but you lose access to your lobby and history.

Withdrawals via DANA, OVO, GoPay and QRIS usually arrive within 5–30 minutes once verified. Bank transfers may take 1–2 business days. We verify your identity on the first withdrawal from a new payment method to prevent fraud. Check your transaction history in-app to track progress.

Yes. Go to Account Settings > Profile and update your contact details. If you change your email, we'll send a confirmation link to the new address. Your phone number is used for account recovery and support contact, so keep it current and secure.

We may suspend or close your account if you breach our terms — for example, using multiple accounts, sharing login credentials, or violating local law. We'll notify you of the reason and give you a chance to explain via support chat before the action is final.

Email our support team requesting a data export. Provide your account ID and registered email. We'll verify your identity and send you a CSV file with your account history, deposits, withdrawals and game records within 14 days.

We store only the last four digits and payment method type for your records. Full payment details (account number, card data) are tokenized by DANA, OVO, GoPay or QRIS providers themselves. We never see or store your full credentials.

Contact our support team immediately via in-app chat or phone. We'll lock your account, verify your identity and review the transactions. If you see unauthorized activity, we'll investigate and revert fraudulent payouts where confirmed. Change your password once access is restored.

Legal terms that protect your account and your money

How to reach us about account terms, data or access

How we protect your account, payments and personal data

Account verification

Data encryption

Cookies & tracking

Data retention

Who handles your data

Request changes or deletion

Your questions about account terms, data and rights

01 What happens if I want to close my account?

02 How long do withdrawals take after I request one?

03 Can I change my registered email or phone number?

04 What is your policy on account suspension or termination?

05 How do I request a copy of my account data?

06 Are my DANA, OVO, GoPay and QRIS details stored with nusaqq?

07 What should I do if I suspect fraud on my account?

Related Pages